Tuesday, May 13, 2008
Seriously I should write a book at this point
by Anonymous at 5:06 PM
More customer service stuff. This time I was trying to pay for a bill using this particular company's online site which I had been doing every month for as long as I can remember, but the website was giving me problems. There was a website support number, so I called it.
Me: "Hi yeah I'm trying to pay my bill on line, but I'm having trouble logging in to your website."
Him: "Yes sir Mr. Brian I'll be happy to assist you with this problem. What exactly is happening?"
I'm always Mr. Brian for some reason. I guess it beats Mr. Brain or Bondo.
Me: "When I enter in my username and password, it keeps bringing me to a screen that says my password is only a temporary one. It then asks that I change my password to something permanent, but when I do that, it brings me right back to the screen that says my password is temporary. I've done this 3 times now. Also, my original password was one that I had for like a year now."
Him: "Okay and how exactly is the problem?"
I promise that's what he said. How exactly is the problem. He didn't even say "what", he said "how".
Me: "Everything I just said there is my problem. I'm trying to log in to your website to make a payment, but your website is broken. It gave me this number for website support.
Him: "Uh yes Mr. Brian and I do apologize. Have you tried to make your payment over the phone?"
dude i'm entirely convinced that things like this only happen to you. but i'm glad they do because it makes me laugh.
It's still happening. As of this morning, I still have not been able to log on and the same thing with the temp password is still happening.
To be fair, the guy I talked to last night was a problem solver. But it would be like taking my car to a mechanic and saying 'my car is giving me problems and I need my car to get to work' and the mechanic saying 'have you thought about public transportation?'