Tuesday, December 02, 2008

Great moments in customer service

My friend Tony got an email on Monday from the Chicago Transit Authority to let him know about a rate increase:

Dear Chicago Card and Chicago Card Plus Customers:This is to update you about CTA's fare changes and how they will affect you. Effective January 1, 2009, CTA fares will increase. While we recognize that these fare changes come during challenging economic times, they are necessary to maintain service. It is important to note that there will be no reductions in bus or rail service. Please visit here for a complete listing of the new fares.
------------------------------------------------------------------------------------------------- So Tony responded:

------------------------------------------------------------------------------------------------- The CTA responded back to him early this morning:

Thanks for your feedback.
--CTA Customer Service
------------------------------------------------------------------------------------------------- Excellent